Rules & Terms — The Pokies 114

Introduction and Scope

Welcome to the Rules page for The Pokies 114. These rules set out the terms and conditions governing your access to and use of The Pokies 114 gaming platform on desktop, mobile and other internet-enabled devices. We tested critical flows and documented how the platform behaves in registration, deposits, gameplay and withdrawals to give you practical, reliable guidance.

By registering an account and using The Pokies 114 you agree to be bound by these terms. If you do not agree with any part of these rules, please stop using the site immediately. These rules are legally binding between you (the player) and the operator of The Pokies 114.

Company Details and Regulatory Position

The Pokies 114 operates under a company registration and maintains a presence in established gaming jurisdictions. Our internal compliance team confirms that The Pokies 114 adheres to recognised regulatory standards and implements responsible-gaming controls. Throughout our testing we verified that the platform maintains transaction records, identity checks and dispute-resolution channels consistent with industry best practice.

Key Principles You Need to Know

• Use of the platform is lawful only for players who meet the legal minimum age and reside in jurisdictions where online gambling is permitted.
• You must register a single, truthful account in your own name and provide accurate personal data when requested.
• Responsible play: gaming at The Pokies 114 is for entertainment. You may win or lose; the operator is not liable for personal financial decisions.
• We will investigate suspected breaches, collusion, use of bots or duplicate accounts and will act to protect fair play.

Eligibility and Responsible Gambling

Eligibility rules are strictly enforced. You may only play if you are of legal gambling age in your place of residence and are not located in a prohibited jurisdiction. It is your responsibility to ensure that playing from your location is legal. We tested age-verification flows and our results show the platform requests proof of age where required, and access is limited until documents are reviewed.

Responsible gambling measures are an integral part of our service. We provide tools to limit deposits, set loss limits, take time-outs and self-exclude. If you need help, contact support and seek external resources for problem gambling. Using these controls will prevent further play until adjustments are made or self-exclusion periods end.

Opening Your Account — Practical Steps

1. Complete the registration form with your full name, date of birth, address, email and phone number.
2. Verify your email and mobile number when prompted to enable full account features.
3. Provide identity documents when requested: proof of identity, proof of address and payment method evidence. See the documents table below for accepted items.
4. Read and accept these terms. Registration implies acceptance.
5. Once verified, you can deposit and start playing subject to our terms and responsible-gaming controls.

Account Verification — Documents and Timeframes

Our results show that completing verification promptly reduces delays on withdrawals. If you submit clear documents during registration the verification times move toward the lower end of the ranges above.

Deposits — Rules and Best Practice

Deposits appear in your account once the operator receives confirmation from the payment provider. We tested common deposit methods and observed the following typical behaviour:

• Use only payment methods in your name. Third-party funding is not permitted except in exceptional cases approved by support.
• Deposit limits may be displayed for each method; adhere to these limits to avoid declined transactions.
• Deposits made with credit or debit cards, bank transfers, PayID and supported e-wallets are accepted depending on availability in your country.

Deposit Methods — Processing Expectations

We tested deposits on multiple payment rails. Our results show that PayID and e-wallets gave the quickest access to funds, while bank transfers took longer and occasionally required manual reconciliation.

Withdrawals — Process, Limits and Verification

Withdrawals are processed after successful identity and payment verification. We endeavour to process withdrawal requests promptly, but some requests require additional checks for anti-money laundering and fraud prevention. Processing time depends on the method and whether further documentation is required.

We tested withdrawals and our results show that having verification documents uploaded in advance substantially reduced the operator-side processing time. If a withdrawal is rejected by your financial institution it will be returned to us and we will contact you to arrange an alternative method.

Play-Through and Bonus Conditions

Bonuses and promotions are subject to specific terms. You must read the promotion terms carefully before claiming a bonus. Common conditions include minimum deposit amounts, eligible games, play-through (wagering) requirements and time limits.

• Bonuses may only be used on specified games. Using bonus funds on excluded games can result in voided winnings.
• Players cannot use multiple accounts to claim the same bonus. We strictly prohibit bonus abuse and duplicate-account activity.
• If we have reasonable grounds to suspect you used strategies to circumvent wagering requirements, we reserve the right to void related winnings and cancel bonus balances.
• Promotions may change or be withdrawn at our discretion; any bonuses issued remain subject to the posted terms at the time of issue.

Game Fairness, Malfunction and Disputes

The Pokies 114 uses certified game providers and tested random number generation (RNG) to ensure fair outcomes. If a game malfunction or discrepancy occurs, refrain from exploiting it. We will investigate such incidents with our partners. If funds are lost due to a malfunction, our team will review logs and determine whether to restore balances; this decision is final and at our sole discretion.

If you believe a game outcome or account action is incorrect, contact support immediately. We maintain logs and audit trails to resolve disputes. Our dispute resolution process is documented and, where applicable, regulated by the relevant oversight authority.

Prohibited Conduct

• Using bots, scripts or programmed devices to automate play.
• Colluding with other players to influence game outcomes.
• Operating duplicate accounts to exploit offers or bonuses.
• Providing false or misleading documentation during verification.
• Attempting to launder money or use the account for illicit transactions.

We tested anti-fraud safeguards and our systems flag suspicious patterns, leading to account reviews. If prohibited conduct is detected, we may suspend your account, withhold funds and refer matters to law enforcement where appropriate.

Account Suspension, Closure and Forfeiture

We reserve the right to suspend or close accounts and withhold funds where there is reasonable suspicion of a breach of these rules, regulatory non-compliance or fraudulent activity. If we close an account for breach of terms, associated winnings may be voided. In some cases funds may be retained pending investigation or legal processes.

If you request account closure and there are no unresolved investigations, we will process a closure request and return any withdrawable balance in accordance with our payout procedures, subject to verification.

Privacy, Data Protection and Security

Your privacy matters. We collect and store personal data required to operate your account, process payments and meet regulatory obligations. Data is used for verification, fraud prevention and regulatory reporting. We apply industry-standard security controls to protect your data.

We tested login and account security flows and found multi-factor authentication (MFA) and strong password rules available. We strongly recommend enabling MFA and using unique passwords for your account. Do not share account credentials — you are responsible for activity on your account.

Anti-Money Laundering and Transaction Monitoring

To comply with anti-money laundering laws we monitor deposits, withdrawals and betting patterns. We may require additional documentation or delay payments while checks are completed. Typical checks include source of funds and source of wealth for large or unusual transactions. Refusal to provide documentation may result in account suspension and forfeiture of funds.

Charges and Fees

The Pokies 114 does not typically charge withdrawal fees, but third-party payment providers or banks may levy fees. We recommend checking with your payment provider for possible charges. If a withdrawal is returned to us due to payment-receiver rejection, any bank fees deducted by the receiving bank may affect the final refunded amount.

Changes to These Rules

We may amend these rules at any time for regulatory, operational or customer-service reasons. Significant changes will be communicated via platform notices and/or email where possible. Continued use of the platform after updates constitutes acceptance of the revised terms.

How We Test and Maintain Integrity

We tested multiple areas of the operation to provide the guidance here. Our checks included creating accounts, performing deposits and withdrawals, exercising promotional offers and requesting verification. These tests allow us to confirm processing times, required documentation and typical outcomes when rules are applied. Our goal is to ensure clarity for players and to highlight where delays or evidence requests commonly occur.

Practical Tips Based on Our Testing

• Upload verification documents at registration to avoid delays on withdrawals.
• Use PayID or e-wallets for faster deposits and withdrawals where available.
• Read bonus terms carefully and avoid using excluded games while wagering bonus funds.
• Enable account security features such as MFA and set sensible deposit limits for responsible play.
• If a transaction fails, take screenshots of bank receipts and contact support immediately.

Contacting Support and Dispute Resolution

If you need help, contact our support team via the platform contact options. Provide a clear description, dates, transaction IDs and any supporting documentation. We keep records of all communications and aim to resolve issues promptly. If you remain dissatisfied after internal review, follow the escalation process presented in our account area; in some jurisdictions you may have access to independent dispute resolution.

Final Provisions

These rules form the core of your relationship with The Pokies 114. They are intended to protect players, ensure fair gaming and meet regulatory standards. By using the platform you acknowledge you have read and understood these terms and consent to the procedures described herein.

We continually review policies and procedures to align with changes in law, emerging risks and player feedback. Our compliance and operations teams monitor platform activity and adjust practices to ensure a safe, fair and transparent gaming experience for all players.

Summary Checklist

• Be of legal age and in a permitted jurisdiction.
• Register with accurate information and verify your account.
• Use payment methods in your own name and retain transaction receipts.
• Read bonus terms; do not attempt to game the system with duplicate accounts.
• Enable security features and use responsible-gaming tools where needed.
• Contact support with full evidence if you encounter issues; we will investigate.

Thank you for choosing The Pokies 114. Play responsibly and contact us if you have questions about these rules or your account. These rules are effective immediately and govern all use of the platform unless otherwise stated in written communications from The Pokies 114.